Right of withdrawal

Pursuant to art. 5 Legislative Decree 185/1999, regarding distance selling, the consumer has the right to withdraw from the purchase contract without any penalty and without specifying the reason.

The communication must take place via email or fax, within 10 working days of receipt of the goods. The customer can request an exchange or refund of the amount spent (shipping costs excluded).

The goods must be returned at the Customer's expense. In the event that the Customer decides to exchange the goods, the shipping costs for sending the new product are borne by the Customer himself. The amount will be refunded only after having verified the integrity of the goods. Used and/or damaged items are exempt from return. If the customer exercises the right of withdrawal, Civicounoshop does not charge any additional restocking fees. In case of problems, please contact us before sending the goods back, Civicounoshop is committed to satisfying your every need for an easy and pleasant purchase.

COMPLAINTS All complaints must be addressed to: info@civicouno.it